Frequently Asked Questions

Where is Roots United (DeezShirts)?

Roots United (DeezShirts) operates out of the beautiful city of Boston. We work out of a Jamaica Plain, a place also known as Boston’s Latin Quarters. Mainly, due to the rich diversity of cultures. We have a little bit of everything here in Jamaica Plain. You should come visit!


Return/Exchanges:

Roots United (Returns/Exchange)
Customer Services 
19 Paragon Rd
Boston, MA 02132

Items purchased can be returned or exchanged within 30 days of your original purchase date, unless specified otherwise on some particular items.All returned/exchanged items must be in unworn and unwashed condition. Shipping costs are non-refundable. The original packing slip of your order will be necessary in order to complete the process. Once we receive your package, allow 2 to 3 weeks for processing.


How long before I receive my order?

Orders (within the continental US) typically ship between 1 to 3 business days after they are placed and most packages reach their final destinations within 5 business days or sooner. International orders may take up to 2+ weeks to arrive to their final destination.


What's your method of shipping?

We ship through the United States Postal Service. All orders are shipped with a tracking numbers and delivery confirmation to ensure accurate delivery.


What is your privacy policy?

We guarantee total security of your personal information required when purchasing our merchandise. We require private information to serve you better when doing business with us. It is very important to us that your privacy is guaranteed. We do not distribute or sell our customers' private information or e-mails.


What about payments?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure the online store?

Enjoy shopping with us without any worries! Our online store is extremely secure. This store uses PayPal for payments, and PayPal automatically encrypts your confidential information. We run under a Level 1 PCI Compliant, which keep our customers' data 100% secure.